Features

Verification of Identity (VOI)

Complete ownership and control of your clients verified data ensuring compliance with national legislation requirements.

Client Authorisation Statement

A Client Authorisation (CA) Statement is instantaneously produced and available by email or printing by the verifier. It can then remain on the system for as long as it is required.

Secure online software

TrueID uses the same secure and globally trusted enterprise grade encryption process used by the banking and e-commerce industries.

Intuitive and easy to use

Your time to complete a VOI, VOA and/or Client Authorisation Statement is kept to a minimum ensuring a streamline and efficient process for both you and your client. Use anywhere, anytime via. an internet connected device including a Smartphone which has an in-built camera.

Personalise to your business

The TrueID software allows you to Brand the VOI certificate issued with your company Business Logo, making it your own and personalising the experience for you and your client. You can have access to other TrueID professional users in other states to engage with and invite to act as your Agent or set up your own Agents business under the TrueID software program, under your own Company or Business premise and logo.

Secure storage of data

No more locked filing cabinets or using a separate online Storage Data Facilitator. TrueID software records and stores data on a multi-factor authentication system for as long as you want.  You determine when to delete the information whether that’s after the required 7 years or longer, the choice is yours.

About Us

Our History

TrueID was founded and established by conscience and values in locally developing an Australian VOI, VOA and CA software program.

Our aim is to licence an extremely cost effective yet secure on-line program that allows practitioners the autonomy to not only comply with National VOI Regulation, but also to preserve the good intentions and spirit of the VOI Policy in the fight against fraud.

Our Software

Online software solution to complete Verification of Identify (VOI) and Client Authorisation (CA) Statements, plus collection of other documents to conduct Verification of Authority (VOA).
– Secure online document storage
– Workflow optimisation
– Minimal IT Investment
– Comprehensive VOI functionality
– Double encrypted data capture
– Self contained reporting and analytics
– Appoint your own identity agents
– Instant provision of VOI & CA Statements

Our Vision

To provide a simple to use, efficient, cost effective and secure online system for businesses, large or small, and from a variety of industries to meet their legal obligations for completing Verification of Identity (VOI), Verification of Authority (VOA) and Client Authorisation (CA) Statements as per the national regulations.

Services

Verification of Identity (VOI)

Verification of Identity (VOI)

Verification of Identity is the core function of the TrueID system. As a license holder, you OWN the data and have full access and control over what happens to it …

Client Authorisation Statement

Client Authorisation Statement

Is your Verification of Client Authorisation (CA) legally compliant? Find out how the TrueID software can mitigate the risk of a fraudulent transaction. TrueID does it all.

Verification of Authority (VOA)

Verification of Authority (VOA)

TrueID software is the ONLY software program that facilitates a face to face interview and the collection of information required to verify your client authority and capacity to transact on …

Pricing

Note: A free 28 day trial period begins after successful sign up to one of these packages.

28 Day Free Trial

$0 for 28 days
  • No other ongoing costs or fees
  • Unlimited access
  • Own your client data
  • Manage appointments
  • Assign your own identity agent
  • Instant VOI and Client Authorisation Statements
  • Your logo on VOI Certificates
  • Send PDF file to an authorised party
  • All yours to try for 28 days
I want to try it

Single (1 user)

$49 per month
  • No other ongoing costs or fees
  • Free 28 day trial
  • Unlimited access
  • Own your client data
  • Manage appointments
  • Assign your own identity agents
  • Instant VOI and Client Authorisation Statements
  • Your logo on VOI Certificates
  • Send PDF file to an authorised party
Register

Small (2 users)

$69 per month
  • No other ongoing costs or fees
  • Free 28 day trial
  • Unlimited access
  • Own your client data
  • Manage appointments
  • Assign your own identity agents
  • Instant VOI and Client Authorisation Statements
  • Your logo on VOI Certificates
  • Send PDF file to an authorised party
Register

Medium (3-5 users)

$99 per month
  • No other ongoing costs or fees
  • Free 28 day trial
  • Unlimited access
  • Own your client data
  • Manage appointments
  • Assign your own identity agents
  • Instant VOI and Client Authorisation Statements
  • Your logo on VOI Certificates
  • Send PDF file to an authorised party
Register

Testimonials

Anonymous
SA Conveyancing Company

"TrueID is the clear way forward for us"

Susi
Broker (SR Finance)

"Great program"

Exactly what we need as Brokers, I’m very impressed and will continue to use this program to ID my clients to comply with Banking regulations."

FAQ's

Frequently Asked Questions

Can’t find your question here, Contact Us for more information.

How do I become TrueID licensee?

Simply click on this link to register your account and immediately gain all the benefits of being a TrueID Licensee. Once the agreement is completed and approved by TrueID you will receive a TrueID Account Invite by email.

Can I trial the TrueID software system?

Yes our Terms & Conditions within our Licensee Agreement provides a no obligation 28 day free trial period. Should you decide to opt out, simply contact us within the 28 day trial period and your TrueID Licence will be cancelled.

Does the TrueID system require any special training or equipment?

No, you will find our system very intuitive and user friendly. You will also be provided with a detailed user guide or you can simply contact us anytime. All you need to get started is any type of internet connected device with a camera, including smart phones.

What’s the TrueID definition between a Verifier and an Identity Agent?

A verifier has full access to all reporting and management systems, can  review and retrieve data anytime while an identity agent is restricted and can only make and conduct a VOI, VOA and/or Client Authorisation Statement appointment with a client. Once an interview has been submitted by an identity agent the interview is immediately closed and any further access by the agent is denied.

What is classified as a user using the TrueID system?

A user is someone who you have invited and accepted to have an account within the TrueID system; be that a verifier or an identity agent. It’s your software program to decide who you invite to use the system and in what capacity. You can assign multiple verifiers within your organisation, or even appoint an identity agent outside of your organisation. Remember you have total control with the ability to activate and inactivate a users account anytime.

Get in touch

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Terms and Conditions (Summary)

Click on link at the bottom of the website (Social Media & Document Links) to download a copy of the full Terms & Conditions (13 Pages).

INITIAL PERIOD:
One (1) year from the date of this agreement with a 28 DAY (no obligation) free trial period from the date of this agreement.

LICENCE FEE:
Select which category (Small, Medium, Large or Enterprise) applies. All categories offer unlimited use to record, store & retrieve entered data (including images). To continue past the trial period, TrueID will request your authorisation and obtain your bank details for payment via. direct debit.
TrueID will contact you within the 28 day trial period to ask whether you wish to continue to be a TrueID Licensee or to opt out.

Should you elect to opt out your TrueID Licence will be cancelled and account closed. All data recorded will be returned to you within 14 days from the date of termination.

Please note: A "user" using the TrueID system is defined as someone who you have nominated or invited to use your TrueID account; be that a verifier or an identity agent.

THE PRODUCTS:
VOI & VOA software program, graphs, manuals and updates provided for safety and as required by statutory Law in the state of South Australia or Australia for property transactions.



Contact Us

Head Office
Level 1, Suite 6
191 Melbourne St
North Adelaide SA 5006
0423 600 733
submission@trueid.net.au